
Bilawal Sarfraz
Career, Web, Ecommerce and Transcription Support
Skills

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Werkervaring
Freelance Virtual Assistant, Transcriptionist & WordPress Developer
Local Clients • Freelance
Feb 2019 - Present • 7 yrs 3 mos
Provide virtual assistance for local clients, including admin support, documentation, and task coordination. Deliver accurate English audio/video transcription with clean formatting and proofreading. Build and maintain WordPress websites (setup, edits, updates, content changes) with a focus on smooth performance and mobile-friendly layouts. Recently expanded services to Fiverr for global clients.
Customer Support, Data Entry & CRM Specialist
USA-based Company • Fulltime
Sep 2020 - Dec 2025 • 5 yrs 3 mos
Managed live chat and email support in a fast-paced environment while maintaining accuracy, confidentiality, and clear communication. Handled high-volume data entry and CRM management (updating customer records, ticket tracking, tagging, and reporting). Followed SOPs, resolved issues efficiently, and escalated complex cases when needed.
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telmogranda

Canada
He did more than I expected in both delivery and explanations. He was very prompt, and I would definitely recommend him!
