
Bosco
Customer Chat Automation Specialist
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Portfolio
Werkervaring
Tawk Automation Manager
MobilityCo • Fulltime
Dec 2022 - Present • 3 yrs 5 mos
Worked on Tawk.to live chat setup, chatbot workflow planning, automated messaging, support flow structuring, lead capture setup, and widget customization. Focused on creating professional, efficient, and user-friendly Tawk.to experiences tailored to each business’s needs.
Chat Automation Consultant
Nexgen Innovations • Fulltime
May 2016 - Nov 2022 • 6 yrs 6 mos
Worked on live chat planning, customer support flow improvement, automation structuring, lead handling, and user communication workflows for digital businesses. Focused on creating professional and efficient support experiences through better chat and automation systems.