
Blake Dong
High End Virtual Assistant, Bilingual EN CN
Skills

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Werkervaring
Senior Cabin Crew & Ground Operations & Training Specialist
Air China • Fulltime
Jul 2011 - Present • 14 yrs 10 mos
Over 15 years of experience in international aviation operations, customer service, and professional English training. My role required constant interaction with international passengers, senior crew members, and ground operations teams, often in high-pressure and time-sensitive situations. I handled complex communication scenarios, coordinated cross-departmental workflows, and ensured accuracy, safety, and compliance at all times. In addition to frontline service, I was also involved in English training and professional communication guidance for staff, focusing on clarity, tone, and confidence in real operational contexts. This background has equipped me with strong organizational skills, risk awareness, cross-cultural communication ability, and a high standard of professionalism — all of which I now apply in my work as a virtual assistant.