Riffat Bibi

Medical VA/Scheduling Admin

Doctors Urgent Care Group • Fulltime

May 2025 - Present • 1 yr

Results driven Medical Virtual Assistant and Scheduling Administrator experienced in patient appointment coordination, staff scheduling using When to Work, and medical billing support through AdvancedMD. Skilled in provider calendar management, insurance verification, EHR documentation, and professional patient communication while ensuring smooth healthcare operations. Core Skills Medical Appointment Scheduling Staff Scheduling & Shift Coordination Medical Billing Support Insurance Verification Electronic Health Records (EHR/EMR) Patient Communication Calendar & Provider Schedule Management Data Entry & Medical Documentation HIPAA Compliance Administrative & Virtual Assistance Managed provider and staff schedules using When I Work to ensure efficient shift coverage and clinic operations. Scheduled patient appointments, confirmed visits, and handled cancellations or rescheduling requests. Assisted with medical billing tasks using AdvancedMD, including updating patient billing information and claims support. Maintained patient records and scheduling updates in EHR systems with high accuracy. Communicated with patients via phone and email regarding appointments and clinic information. Verified insurance information prior to appointments and ensured accurate documentation. Tools & Software AdvancedMD When I Work Google Workspace Microsoft Office Zoom / Telehealth Platforms VoIP Phone Systems/Goto meeting

Team Lead/Executive Assistant

OVIXO SERVICES LLC • Fulltime

Jun 2018 - Apr 2025 • 6 yrs 10 mos

Lead and manage team operations, ensuring seamless communication, task delegation, and workflow optimization to support executive objectives. • Oversee daily executive support functions, including email handling, scheduling, and call management, ensuring efficient time management for the CEO. • Utilize consultancy skills to deliver strategic recommendations, streamline processes, and drive team performance improvements. • Optimize CRM systems to monitor client interactions, improve lead tracking, and provide data-driven insights that enhance customer relationships. • Conduct hiring, onboarding, and regular training to maintain a high-performing, motivated team. • Collaborate directly with the CEO on strategic initiatives, project planning, and data analysis, aligning team goals with organizational objectives.