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Fiverr Pro
Nederlands
$
USD
Caitlin B
@cait_bullivant
SCRUM MASTER
Frankrijk
Engels, Portugees
Over mij
I am a Certified Scrum Master and product leader with over a decade of experience driving product delivery, agile transformation, and global team performance in high-growth tech environments. I thrive at the intersection of user insight, technical execution, and business impact.
Skills
Caitlin B
offline •
Bekijk mijn diensten
Programmering en technologie
I will implement and manage scrum for your remote development team
Werkervaring
EY
Fulltime • 5 yrs 6 mos
PRODUCT SUPPORT MANAGER (SCRUM MASTER)
Jul 2021 - Nov 2025 • 4 yrs 4 mos
Led agile delivery across a globally distributed team of over 50 engineers, QA, and designers. Orchestrated sprint ceremonies and coached teams to improve velocity and predictability. Designed onboarding processes and wikis that reduced new hire ramp-up time significantly. Spearheaded automation efforts that slashed manual admin tasks, boosting team collaboration and efficiency across multiple continents.
Product Support Manager
May 2020 - Jul 2021 • 1 yr 2 mos
Managed support operations for multiple SaaS products, including overseeing a shift from a small internal helpdesk to a third-party team of 12 in Mauritius. Led onboarding, training, and operational handover while maintaining high service standards during critical product lifecycle stages. Translated complex user feedback into actionable product improvements, which directly impacted client satisfaction and product quality. Implemented macros and automation workflows that significantly accelerated response times and reduced ticket escalations.
