
Casey Campbell
Systems Engineer DevOps Automation Specialist AD Expert
Skills

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Werkervaring
IT Support Tehnician
Houston Methodist • Freelance
Aug 2025 - Dec 2025 • 4 mos
• Selected for a major project at The Medical Center to reimage approximately 1,000 Windows PCs • Provide day-to-day IT field support once project duties are complete
Field Technician
Allied Technology Group • Freelance
Jan 2025 - Mar 2025 • 2 mos
• Reset and updated over 1,500 cell phones at a main hospital and its satellite sites using a predetermined script • Deployed new phones to sites that had end-of-life devices • Worked open tickets in ServiceNow, including hardware troubleshooting, software installs, PC imaging, new hardware deployment, and mapping printers and network drives
Field Support Spceialist
Memorial Hermann Health System • Fulltime
Mar 2023 - Nov 2024 • 1 yr 8 mos
• Provided on-site support for all IT issues at the hospital, working tickets daily through ServiceNow queues • Troubleshot network problems and PCs that would not load Windows or software, using remote tools to reach users' PCs • Deployed and replaced end-of-life PCs, credit card readers, printers, and document scanners, and proactively swapped failing peripherals • Reimaged PCs for new roles or updates, activated network ports for new devices, and mapped network printers and drives • Kept asset records in ServiceNow accurate by updating device locations