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Fiverr Pro
Nederlands
$
USD
Cassandra H
@cassandra_4022
IT Support Specialist
Verenigde Staten
Engels
Over mij
I am a BSIT Graduate with 10+ years of technical experience spanning hardware/software support, database management, and customer-facing technical solutions. I am skilled in troubleshooting, networking, and cloud technologies. I have a proven track record supporting nationwide field teams and streamlining system implementations.
Skills
Cassandra H
offline •
Gemiddelde reactietijd: 8 uur
Bekijk mijn diensten
WordPress
I will build websites cheap due to being newer at it
Werkervaring
Hardware/Software Specialist
Nielsen • Fulltime
May 2015 - Present • 11 yrs
Manage 30+ daily support calls from field reps, troubleshooting hardware/software issues and verifying completed work. Utilize multiple ticketing systems to resolve escalations and track performance. Develop custom search tables and platform configurations to meet project needs. Collaborate with management to create training checklists and documentation, reducing onboarding time by 20%. Research escalations and provide solutions for newly implemented platforms.
Shift Manager
Pizza Hut
Jan 2010 - Jan 2012 • 2 yrs
