Chad

Operations Leader

Crash Champions • Fulltime

Mar 2021 - Jul 2026 • 5 yrs 4 mos

Consistently ranked in the Top 5 General Managers nationwide among thousands of peers. Led all operational aspects of a $3M collision repair facility, overseeing an 8-person cross-functional team while transforming a struggling operation through operational excellence, leadership development, and continuous improvement. Applied formal management training to build a culture of accountability, strengthen performance, and consistently improve key business metrics. Key Contributions - Directed all daily operations, including production, estimating, parts, customer service, staffing, scheduling, and insurer relationships. - Turned around an underperforming operation by improving workflows, accountability, and operational execution, driving measurable improvements across key performance indicators. - Coached and developed a high-performing team through mentoring, performance management, and structured leadership, improving engagement, accountability, and collaboration. - Leveraged KPIs and operational data to identify opportunities, implement corrective actions, and improve productivity, cycle time, quality, and customer satisfaction. - Strengthened partnerships with insurance carriers, customers, vendors, and corporate leadership through consistent operational execution and transparent communication. - Optimized staffing, production planning, and resource allocation to maximize efficiency while maintaining exceptional quality and customer experience. - Championed continuous improvement by implementing standardized processes, strengthening cross-functional collaboration, and fostering a culture focused on operational excellenc

Operations manager

Geno's Auto Body • Fulltime

Feb 2020 - Mar 2021 • 1 yr 1 mo

Directed the day-to-day operations of a high-volume collision repair facility, overseeing every aspect of the business outside of financial management and P&L ownership. Led production, estimating, parts, customer experience, staffing, vendor relationships, and operational execution while partnering with ownership to improve efficiency, quality, and overall business performance. Key Contributions - Directed daily operations across all functional departments, ensuring seamless coordination between production, estimating, parts, customer service, and administrative teams to maximize operational efficiency. - Optimized production workflows by identifying process bottlenecks, improving scheduling, and aligning resources to increase throughput while maintaining quality standards and on-time delivery. - Led and developed cross-functional teams through coaching, accountability, performance management, and hands-on leadership, fostering a culture focused on teamwork, continuous improvement, and operational excellence. - Partnered with insurance carriers, customers, vendors, and internal stakeholders to resolve complex operational challenges, strengthen relationships, and deliver consistent service excellence. - Streamlined communication and workflow between departments, reducing delays, improving repair consistency, and creating a more efficient customer experience from intake through final delivery. - Managed staffing, scheduling, resource allocation, vendor coordination, and daily operational priorities, ensuring business objectives were consistently achieved in a fast-paced production environment. - Leveraged operational metrics and performance data to identify opportunities for improvement, implementing process enhancements that strengthened productivity, accountability, and overall business performance.