Chams H

community management

Aram Zone • ZZP

Feb 2020 - Present • 6 yrs 3 mos

Founder & Community Operations Manager Aram Zone · Self-employed Mar 2020 – Present · Germany · Remote Built ARAM Zone from zero to 10,500+ members, entirely through organic growth, creative systems, and engaging events. Fully self-sustaining financially, with multi-year member retention and high trust. ■ Growth & Engagement: ● Turned lurkers into active contributors through 50+ tournaments, gamified systems, and creative social events ● Designed a competitive faction system with unique perks, status rewards, and leaderboards driven by participation ● Developed all custom visual branding in-house: emojis, banners, logos, Twitch assets ● Pushed Discord bots to their limits to create evolving engagement features ● Implemented organic discoverability strategies that drove unpaid growth ■ Operations & Systems: ● Built moderation workflows, ticketing systems, and escalation processes for smooth, self-managing operations ● Created moderation guides and custom commands for nearly every scenario ● Coordinated remote teams across multiple time zones (moderators, event managers, artists) ● Ran anonymous feedback surveys to ensure every member’s voice shapes the community ➨Results: ● Large and engaged community in both voice chat and text channels. ● Financially self-sustaining, transparent, and highly trusted ● Complex systems feel effortless and simplified; participation is active and fun