Chaucer A

Business IT & AI-Assisted Productivity Specialist

Jan 2024 - Present • 2 yrs 7 mos

Providing practical business IT, Microsoft Office and AI-assisted productivity solutions, drawing on extensive commercial, administrative and technical experience. I use Microsoft Excel, Word, PowerPoint, Access, Publisher and Outlook for a wide range of business tasks including spreadsheets, document creation and formatting, data organisation, presentations, databases, record keeping and business administration. I also use modern AI applications for research, structured analysis, document development, problem solving, prompt development, workflow design and iterative improvement. A major ongoing project is the development of ADE, an independent AI-assisted decision and analysis framework. This involves developing structured methodologies, maintaining detailed documentation, evaluating evidence, testing outcomes, identifying weaknesses, refining rules and processes, and managing continued version development. I also manage practical business administration including bookkeeping, financial record keeping, VAT returns, year-end administration and Companies House statutory filing obligations. My focus is on using technology and AI as practical tools to solve real-world problems, improve productivity and create clear, usable business solutions.

Managing Director – Computer Hardware & IT Support

Jan 2010 - Jan 2015 • 5 yrs

Founded and managed a computer hardware and software business, providing IT solutions, equipment and technical support to business and private customers. Built and configured custom PCs to suit individual customer requirements, including component selection, assembly, hardware upgrades, Windows installation and configuration, software installation, peripherals and system setup. Provided practical troubleshooting and technical support, diagnosing hardware and software problems, carrying out repairs and upgrades, and helping customers improve the performance and reliability of their computers. Supplied PCs, printers, components, peripherals and consumables, advising customers on appropriate hardware and software based on their requirements and budget. Alongside the technical work, managed the day-to-day operation of the business, including purchasing, supplier relationships, customer service, sales, administration and record keeping.