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cheeneechan

Cheenee C

@cheeneechan

Senior Project Manager

Filippijnen
Engels
Sommige informatie wordt in het Engels weergegeven.
Over mij
I'm a strategic Global Project Manager, passionate about designing and delivering impactful learning and leadership development programmes at scale. With over a decade of experience in Learning & Development, I specialise in leading complex global initiatives— aligning them to business goals, measuring their ROI, and ensuring they’re both scalable and locally relevant.... Lees meer

Skills

c
cheeneechan
Cheenee C
offline • 
Gemiddelde reactietijd: 1 uur

Bekijk mijn diensten

Projectmanagement
I will create a project plan and improve your business processes
VanafUS$ 50 / projectMeer informatie

Werkervaring

Transcom

Transcom

Fulltime • 2 yrs

Team Lead, APAC - Knowledge Management

Jul 2015 - Feb 2016 • 7 mos

Manage day-to-day operations ensuring alignment on utilised man hours billable to the Clients. Conduct quality toll gates in making sure work pieces are in parallel with timelines and KB best practices. Accomplishes individual feedback form for each Content Developer and assessment. Manages alignment of individual and team man hours versus work projects received. Conducts weekly temp check with the team; centred on concerns, wins, opportunities , development and relationships.

Sr. Content Developer - Knowledge Management

Mar 2015 - Jun 2015 • 3 mos

Performs analysis of content requirements. Participate or conduct Focus Group Discussion and review develop content impact to ensure adherence and knowledge retention. Ensure that Work Requests are delineated to Content Developers. Works with the Team in completing Projects and Work Requests. Adhere to Business Process Management Change Control Process. Takes ownership of own workload. Identify and escalate key process issues that may impact customer experience.

Content Developer - Knowledge Management

Jan 2014 - Mar 2015 • 1 yr 2 mos

Writes, indexes, or revises a variety of technical content, which includes user and product documentation. Assist in developing content for comprehensive web-based resource product. Take part in projects related to research, creation, and maintenance of Knowledge Management resource materials. Able to respond to Contact Centre Agents/Support Teams who require content clarification.