c
chelsencastaeda

Valentina C

@chelsencastaeda

Technical translator and Support Specialist

Colombia
Spaans, Engels
Sommige informatie wordt in het Engels weergegeven.
Over mij
Biomedical engineer with a background in medical devices and 2+ years in bilingual technical support and biomedical equipment management. I help health and medical-device companies with clear technical documentation (SOPs, user guides, process manuals) and accurate English-Spanish technical translation. Detail-oriented, deadline-driven, and used to working with global and local teams. I deliver clean, well-structured work and communicate fast.... Lees meer

Skills

c
chelsencastaeda
Valentina C
offline • 

Bekijk mijn diensten

Technische teksten
I will write sops and technical documentation for medical and lab equipment
VanafUS$ 25 / projectMeer informatie

Werkervaring

Public

Public

Freelance • 1 yr 6 mos

Product Support Representative, LATAM

Apr 2026 - Present • 6 mos

Provide bilingual (English/Spanish) troubleshooting and operational support for users across Latin America. Track application releases by country, and act as the communication link between global and local teams. Helped local teams stay aligned on release changes.

Biomedical Equipment Management

Apr 2025 - Apr 2026 • 1 yr

Instituto Nacional de Salud (Colombia) Managed biomedical equipment for the Public Health Networks Directorate laboratories, overseeing maintenance, calibration, inventory, spare parts and equipment movements. Coordinated services with external vendors and was responsible for the execution of those service contracts. Created and maintained technical documentation for more than 3,000 pieces of equipment, ensuring full traceability and supporting metrological and quality requirements. Used data tools to track processes and support decision-making.

Teleperformance

3. Bilingual Customer Service Representative (US/Canada and UK)

Teleperformance • Fulltime

Jul 2021 - Nov 2022 • 1 yr 4 mos

Resolved customer issues through calls and tickets across two international campaigns, guiding customers step by step to a solution. Handled 80+ contacts per 5 days with 90% satisfaction score.