c
chief1981

David A

@chief1981

IT Support Professional

Verenigd Koninkrijk
Engels
Sommige informatie wordt in het Engels weergegeven.
Over mij
I am an experienced customer service and IT support professional with a strong background in public-facing roles and accurate record management. I have developed strong communication and organisational skills through technical support and supervisory roles. I am reliable, approachable, and adaptable, with the ability to prioritise tasks and work calmly under pressure.... Lees meer

Skills

c
chief1981
David A
offline • 
Gemiddelde reactietijd: 5 uur

Bekijk mijn diensten

Websites op maat
I will build a custom react and node js web application
VanafUS$ 80 / projectMeer informatie

Werkervaring

Capgemini

Capgemini

4 yrs 8 mos

Service Desk Analyst

Mar 2021 - Aug 2023 • 2 yrs 5 mos

Provided IT support within the Scottish Water contract, assisting users with technical issues and maintaining accurate records of support requests and resolutions. Produced process documentation and helped support and train new staff members. Created spreadsheet trackers to assist team organization.

Service Desk Analyst

Sep 2018 - Apr 2019 • 7 mos

Provided first-line IT support within the Scottish Water contract, assisting users with technical and account-related issues while maintaining accurate records and following established procedures.

Server Team Support

Jan 2012 - Sep 2013 • 1 yr 8 mos

Worked within the Westminster City Council server support team assisting with system monitoring, backups, troubleshooting and disaster recovery procedures. Prepared reports and contributed to operational updates and conference calls.