Claudia D

Advisor in People, Processes & Performance

Self employed / Freelance • ZZP

Jun 2026 - Present • 4 mos

Integrated advisory in people, processes, and business performance, under a single management model: People & Culture · Management Systems & Processes · Planning & Performance. Templaris — continued as HR advisor following the director transition, on a monthly retainer (Jun–Aug 2026). Autolínea Peláez (automotive dealership) and Aqua Solutions (water-heater importer) — recruitment and selection for roles shared across both operations, primarily administrative: job profiling, sourcing, interviewing, and competency assessment. Grupo Pickles (Mango Verde Productions, Serving, Infinite Innovation, and GRF) — streamlined and automated invoice entry; built budget-control reporting by construction project (actual vs. budget) and performance analysis for the audiovisual production unit. Monthly retainer. Engagement models: project-based · monthly retainer · fractional / interim leadership (COO / CPO) · initial diagnostic.

Director of Human Resources & Processes @ Templaris

Company • Fulltime

Mar 2024 - May 2026 • 2 yrs 2 mos

Financial services for the banking sector. Reported directly to the CEO and the Board. Team of 11 across 2 departments (People and Management Systems). Directed the full Human Resources strategy: talent acquisition, development and retention, compensation (salary structure and bands), benefits, payroll, organizational culture, and internal communications. Implemented performance-management models, KPI-based variable-compensation schemes, and climate-measurement systems, aligning individual performance with business objectives. Designed and personally built the strategic HR KPIs (turnover, performance, climate, productivity, and operational efficiency): extracted data from the HR system, modeled it in Excel, and later migrated it to BI. Implemented management and control systems, strengthening process standardization and organizational productivity. Redesigned the organizational and HR structure to optimize efficiency and align it with business strategy.

Director of People, Management & Quality @ Caribbean Glass Industry

Glass • Fulltime

Oct 2020 - Apr 2022 • 1 yr 6 mos

Start-up of a glass-bottle plant on a reconverted site (all-new equipment, fully rebuilt furnace); People function and Quality area built from scratch. Team of about 20 across 3 departments (People, Management Systems and Quality Lab). Designed the organizational structure, roles and responsibilities, salary structure and bands, compensation and benefits, and HR administration, and implemented the HR module of SAP Business ByDesign (HRIS). Recruited and trained 90% of a 150-person organization, from operators and technicians to managers and directors, including staff brought in from abroad, for the operation's start-up. Set up the quality lab and Quality department, achieved product and packaging homologation with the client (Blow & Blow line), and led the implementation of the plant management system and MES (IQ Scan).