c
clementsouffez

clementsouffez

Customer Care, Technical Support, Chat , Email Specialist

Duitsland
Engels, Frans, Duits
Sommige informatie wordt in het Engels weergegeven.
Over mij
Customer Care & Technical Support Specialist with experience in chat, email, and phone support. Skilled in Zendesk, Salesforce, complaint handling, and technical issue resolution. Multilingual support in English, German, and French. Reliable, customer-focused, and professional.... Lees meer

Skills

c
clementsouffez
clementsouffez
offline • 

Bekijk mijn diensten

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Werkervaring

Customer Specialist

Grover • Fulltime

Apr 2024 - Dec 2025 • 1 yr 8 mos

- Provided customer and technical support via chat, email, and phone, resolving account, billing, and access-related issues efficiently. - Handled security-sensitive cases, supported fraud prevention efforts, and escalated complex incidents to technical teams. - Educated customers on safe account usage and maintained accurate case documentation using CRM tools.