Clement T
Local SEO Google Business Profile Specialist
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Account Manager & Team Leader
Google • Fulltime
Oct 2022 - Jan 2026 • 3 yrs 3 mos
• Managed a portfolio of more than 400 SMB customers representing approximately €900k ARR. • Owned the full customer lifecycle, including retention, renewals, churn reduction, upsell and cross sell initiatives. • Served as the sole Account Manager for the UK market, managing approximately 100 customers without dedicated local support. • Built trusted relationships with business owners, multi-location operators and franchise networks across France and the UK. • Advised clients on growth strategies, local visibility and digital performance optimization. • Conducted business reviews, performance analysis and competitive benchmarking to identify expansion opportunities. • Negotiated renewals and secured high-value contracts across a diverse portfolio. • Managed and coached a team of 4 Account Managers. • Participated in recruitment processes, onboarding and talent development. • Conducted annual performance reviews alongside senior leadership. • Collaborated closely with Sales, Product, Customer Success and Support teams to maximize customer outcomes.
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chamounj1

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Great communication, detailed work
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