Naoko.O
Your expert travel concierge for Japan trips
Skills
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Werkervaring
hotel
Fulltime • 5 yrs 11 mos
Okami (General Manager of Traditional Luxury Ryokan)
Mar 2016 - Mar 2020 • 4 yrs
Successfully launched and managed a luxury Japanese Ryokan in Nagano from its grand opening. Overseeing all aspects of high-end guest operations for 4 years, specialized in customized booking arrangements, detailed transit navigation for mountainous regions, and comprehensive personalized care throughout guests' journeys.
Hotel Butler
Apr 2011 - Mar 2013 • 1 yr 11 mos
Served as Chief Butler at a luxury resort on Yakushima Island, attending to high-end domestic and international guests. Extensively managed seamless arrival logistics, transport routing (flights/ferries), custom-tailored daily time schedules, and local activity planning including tour guide coordination. Expertly coordinated personalized dietary requirements (allergies, vegetarian/vegan preferences) to deliver top-tier Japanese hospitality.
Guest Relations Manager
Resort • Fulltime
Feb 2011 - Mar 2013 • 2 yrs 1 mo
Managed comprehensive guest relations and exclusive VIP services at a luxury resort in Palau. Fully responsible for tailor-made activity planning, private tour organization, and private vehicle logistics for demanding global travelers.