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Fiverr Pro
Nederlands
$
USD
Saket Sharma
@consult_saket
Digital Business Transformation, Business Analysis, Salesforce AI Consultant
Verenigd Koninkrijk
Engels
Over mij
I help large orgs modernise legacy systems through digital business transformation.
With 20 year's experience, I connect business strategy with delivery from mapping existing processes & improving operating models through data migration, integration, user journeys & adoption.
My experience spans CRM consolidation, O-2-C transformation, payments, donations and renewals.
Business benefits: Salesforce transition supporting 25,000 sales professionals & order automation delivering $5M in annual savings.
CBAP and Salesforce certified.
Share your challenge, and let’s define a clear way forward.
Skills
Saket Sharma
offline •
Gemiddelde reactietijd: 1 uur
Bekijk mijn diensten
Digitale transformatie advies
I will create a digital transformation roadmap
Werkervaring
Lead Business Analyst — CRM & Digital Transformation
Public • Fulltime
Dec 2024 - Present • 1 yr 10 mos
Lead business analysis for the transition from legacy systems to a unified Salesforce platform across membership, fundraising and volunteering. Map existing processes, identify operational gaps and define improved customer journeys covering acquisition, renewals, payments and communications. Shape requirements for data migration, integration, data governance and financial controls. Align Finance, Legal, Digital and Operations stakeholders around a shared operating model. Translate business priorities into deliverable requirements and support testing, adoption and operational readiness. Focus on benefits realisation through reduced duplication, more reliable customer data, streamlined payment processes and consistent service delivery.
Senior Business Analyst — Payments & Donations Transformation
Charity • Fulltime
Mar 2024 - Dec 2024 • 9 mos
Led business analysis for the modernisation of payment and donation services, connecting customer journeys, Salesforce CRM and payment processing. Worked with Finance, Compliance and Operations to define requirements for payment gateway integration, reconciliation and operational controls. Aligned stakeholder priorities with the delivery roadmap. Supported improvements designed to reduce manual reconciliation, strengthen payment visibility and provide a smoother donor experience, linking delivery decisions to operational and customer benefits.
Senior Business Analyst — Commercial Process Transformation
Technology & Strategy • ZZP
Nov 2023 - Mar 2024 • 4 mos
Led business analysis for the redesign of commercial processes spanning quoting, approvals, order management and finance integration. Mapped regional practices and defined standardised workflows, clearer governance and an improved operating model. Translated business needs into epics, user stories and acceptance criteria, supporting prioritisation and phased delivery. Focused on reducing process variation, improving commercial visibility and making customer onboarding more efficient.
