
Cristian S
Senior Account Executive
Skills

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Werkervaring
Senior Account Executive
Cisco • Fulltime
Dec 2016 - Present • 9 yrs 10 mos
• Lead and own the new & renewals process, ensuring a seamless, personalized customer experience. • Conduct ongoing revenue risk assessments and implement mitigation strategies to protect ARR. • Collaborate cross-functionally with Account Teams, CSMs, Sales, and Partners to identify renewal and expansion opportunities. • Listen to customer needs, build the offer to meet customer expectations and outcomes. • Initiate proposals, present offers, negotiate commercial terms, and manage execution of renewal agreements. • Accelerate expansion from SWSS to Enterprise Agreements and contribute to recurring revenue growth. • Build and nurture long-term executive customer relationships. • Perform solution selling, upsell services/software, and align offers with customer business objectives. • Manage performance tracking, forecasting, and reporting to leadership. • Ensure customer retention and satisfaction by addressing concerns and reducing churn.