Hema Glory

CRM Systems Specialist and Automation Consultant

CRMInstructors • ZZP

Jan 2021 - Present • 5 yrs 4 mos

At CRMInstructors, I design structured CRM and automation systems that help businesses capture leads properly, organize pipelines clearly, and ensure follow ups happen consistently across the entire customer journey. I work primarily with Zoho One, HubSpot, Pipedrive, Keap, email automation platforms, and Zapier to connect forms, campaigns, pipelines, and integrations into one reliable workflow so teams can manage prospects and customers without manual tracking or missed opportunities. Typical implementations include pipeline structure design, lead routing automation, campaign segmentation systems, form to CRM integrations, customer journey workflows, reporting readiness setup, and workflow optimization across multiple tools. Many businesses already have powerful software in place but the structure behind those tools is missing. My role is to turn disconnected platforms into a working automation system that supports real sales processes. You can explore step by step CRM implementation tutorials on our YouTube channel youtube.com/@crminstructor Learn more about our workflow approach at crminstructors.com

Founder, CRMInstructors

CRMInstructors.com • ZZP

Jul 2020 - Present • 5 yrs 10 mos

Visit crminstructors.com As the founder of CRMInstructor, I work closely with businesses to design CRM and email automation systems that actually support how they capture leads, follow up with prospects, and manage customer relationships day to day. Over the years, we have helped more than 200 businesses across 20 plus countries and more than 50 industries move from scattered tools and manual tracking to structured systems that are easier to manage and much more reliable. So far, we have designed over 1,000 automation workflows across sales pipelines, campaign journeys, lead routing, internal notifications, segmentation systems, and customer follow up processes. These setups help teams stay organized, respond faster to opportunities, and make sure no lead slips through the cracks. Our work spans platforms like Zoho One, Zoho CRM, HubSpot, GoHighLevel, Keap, Pipedrive, Bigin, Mailchimp, ConvertKit, Flodesk, MailerLite, ActiveCampaign, Brevo, Drip, Moosend, AWeber, and integration tools like Zapier. Depending on the business, this can include pipeline design, campaign automation, form integrations, segmentation strategy, reporting readiness, and connecting multiple tools into one working system. A big part of my role is helping businesses understand what structure they actually need before building automation. Many clients already have powerful software in place but just need the right workflow behind it. Alongside client projects, I also teach practical CRM implementation on the CRMInstructors YouTube channel so teams can see how these systems are built step by step in real scenarios. You can explore the tutorials at youtube.com/@crminstructor or learn more about our work at crminstructors.com.