Susan O.

Booking System & Appointment Automation Specialist

Fiverr

Mar 2026 - Present • 7 mos

I help service-based businesses build professional online booking systems and automated appointment workflows using platforms like Calendly, SimplyBook.me, Acuity Scheduling, Setmore, and TidyCal. My work includes appointment scheduling setup, calendar synchronization, automated reminders, intake forms, payment integration, and client booking automation. By combining scheduling systems with workflow automation, I help coaches, consultants, salons, barbers, and beauty professionals reduce no-shows, improve customer experience, and manage appointments more efficiently. Skills: Booking System Setup, Appointment Scheduling, Workflow Automation, Calendar Integration, Client Booking Automation Industry: Coaching / Beauty / Consulting / Service Businesses

CRM & Client Workflow Automation Specialist

client management and CRM workflows • Freelance

Feb 2026 - Present • 8 mos

I help businesses build structured client management and CRM workflows using platforms like HoneyBook, Dubsado, and 17hats. My work includes creating automated pipelines for client onboarding, appointment booking, follow-ups, and payment tracking. By combining CRM tools with business automation and scheduling platforms, I help businesses improve organization, reduce manual admin tasks, and maintain consistent communication with clients. My systems help service providers manage leads, bookings, and customer relationships more efficiently. Skills: CRM Setup, Workflow Automation, Client Management, Business Automation Industry: Consulting / Service Businesses

Squarespace Web Designer & Brand Refresh Specialist

Fiverr • Freelance

Dec 2025 - Present • 10 mos

Managed the comprehensive Squarespace web design refresh for a private therapy practice. Re-engineered the layout using Squarespace Fluid Engine to achieve a professional yet welcoming, bright, and fun aesthetic. Reconfigured custom color palettes, modern typography hierarchies, and intuitive navigation structures to optimize the user journey, resulting in a high-trust digital presence that successfully accelerates new client intake.