
Nitesh Maurya
Customer Care Executive

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Customer Care Executive
Livpure Smart Homes • Fulltime
May 2024 - Present • 2 yrs
I have hands-on experience working with Livpure Smart Homes, delivering end-to-end solutions in water purification systems, installation, service, and customer support. My role involved direct client interaction, technical troubleshooting, and ensuring high service standards. Key Responsibilities: Installation and commissioning of Livpure RO, UV, and smart water purifiers Preventive maintenance and breakdown servicing Diagnosing technical issues and providing quick resolutions Customer education on product usage and maintenance Coordinating with support teams for parts replacement and escalations Ensuring service quality as per company standards Achievements: Successfully installed and serviced a large number of units with high customer satisfaction Reduced repeat complaints through accurate fault diagnosis Recognized for timely service delivery and professionalism Built strong client relationships leading to repeat service requests Maintained excellent feedback ratings from customers Expertise: RO/UV water purifier technology Smart home appliance servicing On-site troubleshooting and repair Customer handling and communication Preventive maintenance planning