Delon O

Business Operations Lead

Oakenark

Jul 2024 - Present • 1 yr 10 mos

• Systems Transformation: Architected a proprietary, multi-phase operational framework to transition the institute from manual processes to an automated digital infrastructure, reducing financial leakage by an estimated 15% - 25%. • Automated Student Lifecycle: Implemented an end-to-end automated Student Management System with unique identification tracking, eliminating data entry errors and ensuring 90% accuracy in academic and financial records. • Revenue Optimization: Integrated automated workflows for tuition, uniforms, and ancillary revenue streams, directly increasing revenue capture through real-time fee tracking and automated invoicing. • Operational Sovereignty: Designed and deployed structured staff onboarding checklists and governance maps, ensuring zero waste in administrative execution and securing 88% clarity on reporting lines.

Operations and Administrative Coordinator

Upwork • ZZP

Mar 2021 - May 2025 • 4 yrs 2 mos

• Oversaw comprehensive property management operations, travel logistics, and vendor management, ensuring timely and cost-effective service delivery. • Directed budgeting initiatives and financial tracking, actively improving expense efficiency and resource allocation for clients.

Sales Operations Assistant

Eni • Parttime

Aug 2023 - Jan 2024 • 5 mos

📍Managed sales-related administrative infrastructure, including lead tracking pipelines and direct client communication protocols.