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dharakotecha255

Dhara K

@dharakotecha255

Technical Support Specialist

Portugal
Engels, Gujarati, Hindi
Sommige informatie wordt in het Engels weergegeven.
Over mij
I am a Customer Support Specialist with experience providing technical support for international clients in fast-paced, remote environments. I am skilled in troubleshooting, customer communication, and resolving technical issues efficiently via phone, chat, and email. I seek a global role where I can contribute to customer success.... Lees meer

Skills

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dharakotecha255
Dhara K
offline • 
Gemiddelde reactietijd: 1 uur

Bekijk mijn diensten

Klantenservice
I will provide professional customer support via chat, email and phone
VanafUS$ 20 / projectMeer informatie

Werkervaring

Nikon

Technical Support Specialist

Nikon • Fulltime

Oct 2022 - Present • 3 yrs 9 mos

Delivered technical support for imaging and camera products to international customers across phone, email, and chat. Diagnosed and resolved hardware and software issues, managed high-volume ticket queues (15+ per day), and maintained a 96% CSAT score. Escalated complex issues to Tier 2/3 teams and documented solutions in ticketing systems.