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dianne76018

Dianne S

@dianne76018

Manager, Client Communications and Content Creation

Verenigde Staten
Sommige informatie wordt in het Engels weergegeven.
Over mij
I'm a corporate communications professional with 12 years of experience at a major airline, where I wrote and edited executive messages, employee communications, newsletters, and company announcements. As a published author and experienced editor, I help clients improve clarity, tone, structure, and impact while maintaining their unique voice. Whether you need an important email polished, a leadership message refined, or content professionally edited, I'll deliver clear, engaging, error-free communication.... Lees meer

Skills

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dianne76018
Dianne S
offline • 
Gemiddelde reactietijd: 1 uur

Bekijk mijn diensten

Proeflezen
I will professionally edit your business communications
VanafUS$ 30 / projectMeer informatie
Tekst redigeren
I will proofread and edit your blog posts, articles, and business documents
VanafUS$ 25 / projectMeer informatie

Werkervaring

American_Airlines

American Airlines

Fulltime • 5 yrs 4 mos

Analyst - IOC Internal Communications & Engagement

Jul 2022 - Dec 2024 • 2 yrs 5 mos

Responsible for internal communications and engagement strategies within the Integrated Operations Center (IOC). Focused on streamlining messaging and enhancing employee engagement through targeted communication initiatives.

Customer Experience Engagement & Communications Specialist

Apr 2018 - Jun 2020 • 2 yrs 2 mos

Managed all communications and engagement for global customer service training programs. Maintained editorial calendars and collaborated with departments to ensure consistent messaging across the network. Wrote talking points for senior leadership and managed feature stories and blogs on the internal Jetnet site.

Specialist - Communications & Engagement

Jul 2017 - Apr 2018 • 9 mos

Managed communications for recognition programs including the Customer Cup and Airport All Star awards. Developed brand-appropriate content for digital platforms and increased readership on internal sites by 1014%. Wrote executive communications and talking points for Senior Vice Presidents.