Diego M

Sr. Program Manager, BI and Data Analytics Consultant

Fiverr • Freelance

Jul 2022 - Present • 4 yrs 1 mo

(Mainly through Fiverr, and Independent Consulting) • Program Management: Owned end-to-end program and project delivery for independent clients — spanning data engineering initiatives, CRM/analytics platform builds, and general software and technology development — directing cross-functional teams of developers, analysts, and engineers from scoping through launch across agribusiness, education, automotive, and business consulting sectors. • Data Engineering: Delivered 10+ successful Azure/Microsoft Fabric data projects and 6+ Google Cloud projects — spanning ETL/ELT pipelines, CRM and data warehouse migrations, and analytics platforms — across Google Cloud (BigQuery, Cloud Functions, Dataflow, Pub/Sub), Azure/Microsoft Fabric, and Salesforce/Dynamics/Monday.com data sources. – Reduced manual reporting time by 50% for a long-term agribusiness client through automation using Google Cloud, BigQuery, Google Sheets (Apps Script), and webhook-driven integrations. – Increased CRM data completeness from 25% to 80% within three months of migration, consolidating Salesforce and other CRM data sources for a long-term agribusiness client. – Built Looker Studio reporting extensively for a long-term agribusiness client, plus Tableau and Looker Studio dashboards across several shorter-term client engagements. – Designed a PostgreSQL data warehouse with full documentation and built Power BI/Superset dashboards for a competency-scoring system tracking 50,000+ student records for an education SaaS client, improving visualization time and accuracy by ~35% and raising platform adoption from zero to 80%. – Built serverless, event-driven data workflows using Google Cloud Functions, Dataflow, and Pub/Sub for real-time data processing across multiple client projects.

Program Manager

Microsoft • Fulltime

Aug 2023 - Jun 2026 • 2 yrs 10 mos

Hired through Inviso Corporation (vendor) • Program: Managed a $350+ million SMB enterprise agreement renewal and upsell program across Copilot, Azure, M365, and E5 in 15+ countries across the Americas; achieved 120%+ revenue recapture through structured review cycles, pipeline reconciliations, audits, and process standardization with an external sales vendor team. • Data Engineering: Owned data engineering projects and infrastructure end-to-end. – Architected Azure data structures using Databricks for transformation and staging across a bronze/silver/gold medallion architecture, enabling standardized, connected data for downstream integration and reporting. – Delivered reporting solutions on Microsoft Fabric — leveraging Lakehouses, OneLake, notebooks, and SQL analytics endpoints — to centralize and govern data for the program's reporting layer. – Built and automated end-to-end data pipelines using Microsoft Fabric Data Factory and semantic models — integrating multi-source data from Dynamics 365 and SQL Server with minimal oversight — cutting manual reporting time by 80%. – Designed and deployed 10+ Power BI dashboards and semantic models on Microsoft Fabric Warehouses for pipeline, forecast, and product-level visibility for senior stakeholders. – Enabled real-time pipeline and forecast monitoring using Azure Event Hub-fed data flows into reporting dashboards. – Piloted Microsoft Copilot and Generative AI / AI Agent workflows to accelerate reporting automation and executive insight generation across the program. • CRM Governance: Established forecast accuracy through CRM governance frameworks, data contracts, metadata standards, and weekly reconciliation rituals. • Stakeholder Partnership: Served as primary analytical and operational partner to the Microsoft Sales Manager, translating complex data into executive-ready insights.

Account and Program Manager

Teleperformance • Fulltime

Mar 2020 - Jun 2023 • 3 yrs 3 mos

• Client & Program Management: Served as primary client-facing program owner for Fortune 500 accounts, reporting directly to client executives and C-level stakeholders — owning relationship management and end-to-end program/project implementation, developing strategic and tactical plans, and leading onboarding for new clients and programs. • Program & Project Success: Monitored and measured project execution, standardized processes, and drove improvement action plans against target KPIs. • Leadership: Managed a ~400-person operation with five direct reports across Sales, Retention, Collections, Technical Support, CSAT, NPS, Training, Recruitment, IT, Data, and Workforce Planning. • Data Engineering: Led data architecture and BI/reporting infrastructure (Power BI, SQL) consolidating multi-source operational data for global leadership — building end-to-end data pipelines and semantic models, with hands-on execution and oversight of analyst/developer teams. • Methodologies: Applied Lean Six Sigma to drive simultaneous performance gains across sales, retention, collections, and CSAT. • Results: Improved operational metrics by 40% and delivered 50+ data analysis solutions and dashboards to internal and client teams, enabling data-driven decision-making.