Imperialtrends

eBay Motors Store Specialist | Freelancer

BCP Automotive • Parttime

Aug 2025 - Present • 9 mos

I am managing eBay Motors stores, helping sellers list auto parts accurately and handle buyer support professionally. What I Do: Create and optimize eBay Motors listings (titles, item specifics, compatibility, descriptions) Research pricing using eBay sold listings Manage orders, shipping, and tracking uploads Handle buyer messages, returns, and refunds Resolve Item Not Received and Item Not as Described cases Maintain seller performance (on-time shipping, defect rate, tracking) I focus on accurate fitment, clear communication, and policy-safe handling to protect the seller account and increase sales.

eBay Store manger | eCommerce Specialist | Freelancer

eBay • Fulltime

May 2022 - Present • 4 yrs

I have 5+ years of hands-on experience managing and optimizing eBay stores for small and mid-sized sellers. I specialize in creating high-converting listings, managing day-to-day store operations, and providing professional buyer support while maintaining strong seller performance metrics. Key Responsibilities & Expertise: Created and product listings optimized (SEO titles, item specifics, descriptions) Managed eBay Seller Hub for listings, orders, and inventory Handled buyer messages, returns, refunds, and dispute resolution Resolved “Item Not Received” and “Item Not as Described” cases Processed eBay chargebacks and cases with proper documentation Conducted pricing research using eBay sold listings Maintained strong seller performance metrics (defect rate, on-time shipping, tracking upload) Worked with electronics and technical products, ensuring listing accuracy Provided ongoing listing optimization to improve visibility and conversion rate I focus on policy-compliant communication, fast response times, and account protection, helping eBay sellers grow their stores safely and professionally.

Amazon seller central | eCommerce Specialist | Freelancer

Amazon • Fulltime

Feb 2021 - Present • 5 yrs 3 mos

I have over 5+ years of hands-on experience managing and optimizing eCommerce stores on Amazon Seller Central and eBay. I’ve worked with FBM, FBA, and multi-channel sellers, handling both product listings and customer support while maintaining strong account health. Key Responsibilities & Achievements: Created and listings optimized (titles, bullet points, descriptions, SEO keywords) Managed Amazon FBM customer support, including returns, refunds, A-to-Z Guarantee claims, SAFE-T claims, and chargebacks Monitored and protected Amazon account health metrics (ODR, LSR, VTR) Designed and optimized Amazon Storefronts & A+ Content Handled order processing, returns, and buyer messaging Resolved “Delivered but Not Received” cases while following marketplace policies Conducted keyword research and ongoing listing optimization to improve visibility and conversions Worked with Shopify for order management, email support, and refunds Supported electronics and technical product listings with high accuracy I focus on policy-compliant communication, fast response times, and long-term account protection, helping sellers grow while avoiding penalties or suspensions.