Deborah R

Translator, Transcriptionist, Virtual Assistant

Freelancing Career • ZZP

Jul 2015 - Present • 10 yrs 11 mos

EXPERIENCE: 1. Translator, Transcriptionist, Virtual Assistant Freelance Jun 2015 - Present Remote *Facilitated effective communication by translating documents and conversations accurately across multiple languages. *Transcribed audio recordings with a focus on precision and attention to detail, ensuring content integrity. *Collaborated with clients to understand their specific needs and deliver tailored solutions in a timely manner. *Participated in ongoing professional development to stay current with industry trends and best practices. *Managed administrative tasks, correspondence, and data entry, to streamline workflow for team efficiency. 2. Customer Service Representative Bank of Nova Scotia Jamaica Limited Jun 2000 - Jun 2015 Old Harbour, Jamaica *Greet Customers upon entrance, give direction and ensure satisfaction. *Delivered exceptional customer service by addressing inquiries and resolving issues promptly to enhance customer satisfaction. *Resolved escalated customer complaints effectively, maintaining a professional demeanor and focusing on solution-oriented outcomes. *Conducted regular follow-ups with customers to ensure ongoing satisfaction and loyalty. *Participated in team meetings to discuss performance metrics and share strategies for improving customer engagement. *Developed strong relationships with customers, fostering trust and loyalty through effective communication and support.