Andrew F

Care Navigator

NHS • Fulltime

Feb 2026 - Present • 8 mos

•Provide front-line administrative and patient support within a busy NHS GP practice, handling enquiries in person and over the telephone. •Use EMIS Web, AccuRx and Docman to manage patient records, communications, appointments and clinical correspondence. •Process prescription requests, patient registrations and referrals, ensuring information is accurate and directed to the appropriate clinician or service. •Support patients with the NHS App and other online services, including appointments, prescriptions and access queries. •Liaise with GPs, nurses, pharmacies and external healthcare providers to support effective patient care and communication. •Maintain accurate and confidential patient information in accordance with NHS data protection and practice procedures.

Finance and Admin Assistant

SIRPLUS • Fulltime

May 2025 - Jan 2026 • 8 mos

•Managed day-to-day bookkeeping using Xero, including invoice processing, bank reconciliations, and expense tracking. •Prepared and maintained detailed financial reports and cash flow statements using Google Sheets and Excel, ensuring accuracy and clarity for internal use. •Assisted in payroll processing and pension contributions, ensuring compliance with statutory obligations via People’s Pension. •Supported budgeting and forecasting activities, using spreadsheets to monitor departmental spending and financial KPIs. •Managed stock levels and raised orders through Mintsoft from the warehouse to five store locations, resolving discrepancies and preventing out-of-stock situations. •Operated electricity, water and WI-FI contracts and payments for five stores, tracking usage and resolving billing queries with suppliers. •Ensured data integrity and confidentiality across all platforms, adhering to GDPR and internal policy standards.