Dron

IT Support Specalist

OSI Digital • Fulltime

Oct 2023 - May 2026 • 2 yrs 7 mos

Supported IT operations for a 200-user environment across endpoints, SaaS applications, identity platforms, access management, network connectivity, and day-to-day technical support. - Deployed and configured Jamf Pro, Jamf Radar, and Okta SSO from the ground up across 200 endpoints, improving endpoint visibility, device policy enforcement, and authentication consistency. - Administered Microsoft 365, Exchange, Google Workspace, Zoom, Slack, Okta, and 1Password, managing user accounts, MFA, permissions, licenses, and role-based access. - Deployed and supported 1Password organization-wide, including user provisioning, vault access, secure credential management, adoption support, and access-control maintenance. - Managed the full NetSuite ticket lifecycle, including intake, triage, troubleshooting, escalation, resolution, and follow-up for 15-20 tickets per day across endpoint, SaaS, account, VPN, and network issues. - Served as the primary IT contact for advisors and internal users, resolving technical issues involving Windows, macOS, SaaS applications, account access, VPN connectivity, printers, and endpoint performance. - Built and improved the new-hire IT onboarding process, including endpoint setup, software deployment, account provisioning, hardware assignment, access permissions, and documentation. - Partnered with Jamf to automate endpoint policies for distributed advisor machines, reducing manual configuration effort and improving remote device consistency. - Maintained IT asset inventory, hardware records, software-license tracking, and user access records to support onboarding, lifecycle management, audits, and operational compliance. - Completed 10+ on-site support visits to troubleshoot endpoint, network, printer, and application issues for users and partner environments. - Supported Windows, macOS, Linux, VMware, and Hyper-V environments, including patching, backups, endpoint security, VPN troubleshooting, and after-hours critical incident response.

IT / Infrastructure & Security Support

Zoomer Media • Parttime

Dec 2025 - Feb 2026 • 2 mos

Supported post-ransomware infrastructure recovery across Active Directory, VMware ESXi, backup systems, authentication services, and network security controls. - Assisted with rebuilding Active Directory on Windows Server 2019, including domain controller promotion, DNS configuration, system domain joins, and migration support from the legacy domain. - Supported business data recovery from tape backups using Veritas Backup Exec, including catalog review, backup-set validation, storage configuration, inventory scans, and restore troubleshooting. Page 2 - Assisted VMware ESXi recovery activities, including host rebuild preparation, boot-media troubleshooting, HPE iLO access verification, and virtualization restoration coordination. - Configured and troubleshot RADIUS/NPS authentication with Duo Authentication Proxy by reviewing logs, error codes, packet flow, firewall rules, authentication policies, and client-server communication. - Segmented ATM network infrastructure using SonicWall, VLAN 50, a dedicated interface, DHCP scope, and TP-Link switching to isolate ATM connectivity from the corporate LAN. - Hardened Konica Minolta printer security by enforcing administrator access, disabling unnecessary services and protocols, documenting risk exposure, and defining remediation steps. - Created technical documentation for firewall changes, VLAN implementation, printer hardening, backup recovery, remediation procedures, and stakeholder progress updates. - Supported infrastructure stabilization efforts by validating configuration changes, documenting technical findings, and communicating recovery progress to internal stakeholders