
Abdelali
Certified Multilingual Translator
Skills

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Werkervaring
Technical support over the phone
Atento • Fulltime
Jul 2008 - Jul 2009 • 1 yr
Provided customer support for individuals experiencing technical issues with their home phones. This position required clear communication, problem-solving skills, and the ability to explain technical solutions in Spanish to a diverse customer base.
A phone Salesman for an internet provider in Spain
Contactel • Fulltime
Jun 2007 - Jun 2008 • 1 yr
I was responsible for outbound calls to potential customers across Spain, with the objective of persuading them to switch their internet provider. This role required strong communication skills, persuasive argumentation, and cultural adaptability in Spanish. Key Responsibilities: Conducted daily outbound calls to prospective clients, presenting competitive offers and service benefits. Delivered clear, persuasive arguments in Spanish to highlight advantages of switching providers (cost savings, faster speeds, better customer support). Handled objections professionally, building trust and rapport with customers. Maintained accurate records of customer interactions and conversion outcomes. Collaborated with team leads to refine sales scripts and improve conversion rates.