
Michael
Virtual Assistant, Translator, Subtitler, Transcriptionist
Skills

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Portfolio
Werkervaring
Self Employed
Freelance • 9 yrs 9 mos
Remote Admin Support
Aug 2023 - Present • 2 yrs 11 mos
• Organised executive travel across multiple cities, putting together full itineraries covering flights, hotels, transport, and backup plans in case of delays or cancellations • Spotted a scheduling conflict ahead of time and gave the executive two clear options to fix it before it became a problem • Kept on top of the executive's inbox every day using a simple four-category system to make sure urgent items were flagged and nothing was missed or left unanswered • Wrote professional emails in both English and French on behalf of executives, including meeting requests, follow-ups, and schedule changes • Put together weekly meeting agendas and sent accurate notes with clear action points to all attendees within 24 hours of each meeting • Set up and kept a project tracker up to date over 8 weeks, making sure each task had a clear owner and deadline so the team stayed on track without needing constant check-ins
Freelance Translator
Sep 2019 - Present • 6 yrs 10 mos
Independently succeeded in client project management with on-time delivery, ensuring quality. Successfully handled a complex 15-page legal document. Multi-tasked through organizational and time management skills
Agent Promoter/customer support
Orange • Parttime
Oct 2018 - Dec 2021 • 3 yrs 2 mos
Managed over 250 customer requests weekly, ensuring a high rate of customer satisfaction. Handled clients' and customers' challenges while providing guidance for services activation and mobile plans. Improved client and customer commitment through strong support and follow-up.
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brandonlake107

Verenigd Koninkrijk
Quality always costs. Thank you so much Michael, looking forward another collaboration; I'll be back again, thank you again for your professionalism and responsiveness.