Ella Victory
CRM Architect and Workflow Automation Specialist
Skills
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Werkervaring
Automation Architect & CRM Strategist
Freelancer.com • ZZP
Dec 2023 - Present • 2 yrs 5 mos
I partner with rapidly scaling companies to transform their operational chaos into streamlined, self-operating systems. My focus is on designing enterprise-grade automation architecture that bridges the gap between fragmented data and business growth.Key Achievements:System Architecture: Engineered end-to-end automated workflows using Zapier, Make, and n8n, resulting in an average 35% increase in operational efficiency for clients.CRM Optimization: Orchestrated full-scale CRM implementations (HubSpot, Salesforce, Pipedrive) ensuring seamless data flow, lead scoring accuracy, and sales team alignment.Custom Integrations: Developed complex API integrations and webhooks to synchronize multi-stack software environments, eliminating manual data entry and human error.AI Implementation: Integrated OpenAI and LLMs into existing business processes to automate content generation, lead qualification, and customer support triage.I don't just "fix tasks" I build the digital infrastructure that allows business owners to scale without increasing their headcount.