Elsa A

Operations Coordinator

Business • Fulltime

Apr 2019 - Nov 2022 • 3 yrs 7 mos

Led the end-to-end design of the department's administrative architecture to ensure business continuity and data reliability. Developed automated workflows and auditing tools in Office 365, serving as a centralized management system for operational data. SAP Power User for billing validation, operational data analysis, and reconciliation of management reports, ensuring 100% data accuracy. Key Achievement: Increased departmental operational efficiency from 5% to 25% and designed auditing systems that remain in use 3 years later.

Operations Supervisor (Multi-unit)

Domino's Pizza • Fulltime

Jan 2018 - Jan 2019 • 1 yr

Supervised operational continuity, inventory management, and administrative auditing for 5 business units. Coordinated vendor relationships and maintenance logistics to ensure high infrastructure and brand standards. Led administrative staff training and enforced strict compliance with operational protocols. Key Achievement: Achieved 97% operational compliance in network audits and optimized internal processes, increasing overall efficiency by 20%.

Logistics & Operations Coordinator

Business • Fulltime

Mar 2011 - Nov 2012 • 1 yr 8 mos

Led the operational rollout of a nationwide project, including recruitment, selection, and training of technical and administrative teams. Managed the supply chain and negotiated with vendors and carriers to ensure resource availability across the country. Acted as a direct liaison to identify operational needs, adjusting resource budgets and staffing based on project requirements. Key Achievement: Conducted comprehensive research on operational requirements and implemented end-to-end procedures that ensured model profitability and nationwide business continuity.