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Erica
@erica_mandy
Virtual Assistant and Online course specialist
Nigeria
Engels, Frans
Over mij
I’m a Virtual Assistant who helps businesses stay organized, improve productivity, and streamline daily operations. With experience in community management, administrative coordination, market research, digital management, and canvas LMS support, I handle the important tasks that keep your business moving. I focus on understanding your goals, delivering quality work, and creating efficient systems that save you time. I’m ready to support your team and help you focus on what matters most.
Skills
Erica
offline •
Gemiddelde reactietijd: 4 uur
Bekijk mijn diensten
Algemene assistentie
I will handle your daily or hourly basic work as virtual assistant
Algemene assistentie
I will be your professional virtual assistant for any administrative task
Portfolio
Werkervaring
Community & Administrative Coordinator
Freelance • ZZP
Aug 2022 - Present • 4 yrs 3 mos
Managed community related activities and provided administrative support to keep daily operations organized. Coordinated information, communicated with clients and team members, maintained records, and supported various business processes. Helped improve organization and ensure tasks were completed efficiently.
Virtual Support Coordinator
Self Employed • ZZP
May 2024 - Jan 2026 • 1 yr 8 mos
Delivered high-touch customer support via email, chat, and phone, resolving an average of 50+ inquiries daily with empathy and professionalism. Built and maintained strong client relationships through proactive check-ins, personalized follow-ups, and tailored solutions. Assisted in proposal writing, pitch deck preparation, and contract management, contributing to a 15% increase in client retention. Managed social media communities, responding to comments and DMs while tracking sentiment and flagging trends to the marketing team. Created detailed reports and dashboards using Excel and Google Sheets to track KPIs, providing leadership with clear visibility into performance metrics.
1 Reviews
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Specificering van de beoordeling
- Communicatieniveau van de freelancer
- Kwaliteit van de levering
- Waarde van de levering
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tjrumler
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Unfortunately, this project did not meet my expectations. The biggest challenge was communication and getting aligned on what the final product needed to accomplish. I would have appreciated more clarifying questions at the beginning, particularly given the specialized nature of the project. I requested...
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