EsoDataSolution

Marketing Director and Business Operations Manager

Jan 2020 - Apr 2025 • 5 yrs 3 mos

Responsible for marketing operations business process optimization data management reporting and team coordination I organize and improve operational workflows prepare and analyze business data and create structured Excel based reports for management decisions My work includes quality control process standardization task coordination and the efficient handling of large and complex datasets I use Excel SQL Python assisted automation and modern AI tools to reduce repetitive manual work improve data accuracy and deliver reliable results Final outputs are always reviewed for accuracy completeness and business usability

Data Operations and Training Coordinator

Mar 2019 - Dec 2023 • 4 yrs 9 mos

Responsible for data operations including the preparation import export validation and structured organization of business data My work included checking data quality identifying inconsistencies correcting formatting issues and ensuring that information was transferred accurately between internal systems files and operational workflows I also prepared structured reports and supported the improvement of recurring data processing procedures In addition I trained and supported employees in the correct use of internal tools data handling standards and operational processes This included explaining procedures preparing practical instructions answering questions and monitoring the correct implementation of established quality requirements The position required accuracy reliability clear communication structured problem solving and close coordination with employees and management

Operations and Customer Service Manager

Jan 2016 - Mar 2019 • 3 yrs 2 mos

Managed day to day operations customer service processes team coordination and performance monitoring in a fast paced service environment Responsibilities included organizing staff schedules assigning tasks monitoring service quality supporting employee development and ensuring that operational targets were achieved I introduced clear workflows improved internal communication and helped resolve complex customer and operational issues The role required strong leadership structured decision making quality control problem solving and the ability to coordinate a larger team efficiently while maintaining reliable service standards