e
espacepro8755

Souad Pro

@espacepro8755

Ecommerce Customer Service and Order Management Expert

Marokko
Engels, Frans, Arabisch
Sommige informatie wordt in het Engels weergegeven.
Over mij
Hi! I am a multilingual Virtual Assistant fluent in English, French, and Arabic. I specialize in Customer Service, Order Processing, Order Tracking, After-Sales Support, PayPal Dispute Resolution, and E-commerce/Dropshipping support. I also offer Data Entry, Translation, Proofreading, Content Writing, SEO Writing, and Social Media Management. I am reliable, detail-oriented, and committed to delivering high-quality work on time with customer satisfaction as my priority.... Lees meer

Skills

e
espacepro8755
Souad Pro
offline • 
Gemiddelde reactietijd: 7 uur

Bekijk mijn diensten

Klantenservice
I will handle your shopify ecommerce customer service and email support
VanafUS$ 10 / projectMeer informatie
Vertaling
I will translate and localize english, french and arabic content
VanafUS$ 5 / projectMeer informatie

Werkervaring

Commercial_Service

Virtual Assistant & Customer Support Specialist

Commercial Service • Freelance

Dec 2025 - May 2026 • 5 mos

Handled after-sales service (SAV), including customer inquiries, complaint resolution, and order issue management. Managed order processing from confirmation to fulfillment, ensured accurate tracking updates, and monitored shipments. Provided timely follow-up with customers to guarantee satisfaction, resolved delivery delays, refunds, and returns, and maintained smooth communication between clients and logistics teams.