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Fiverr Pro
Nederlands
$
USD
Lanji T
@eunice_tai
Order Management Translation Virtual Assistant Email Response Calling
China
Engels, Koreaans, Chinees
Over mij
I have almost ten years working experience in order fulfillment management, focus on international trade business. I am proud of previous working years in multi-cultural team environment, including experience in US company and Sino-Korean Joint Ventures Company.
Well, I have language advantages in Asia to support my translate working. (English & Korean & Chinese) The ten years working experiences would help me to deliver best service to you in a high quality as soon as possible.
Skills
Lanji T
offline •
Bekijk mijn diensten
Algemene assistentie
I will be your virtual assistant for all checking and good translator
Algemene assistentie
I will help to business development, assistant for searching
Werkervaring
Customer Service Specialist
Ascend Performance Materials • Fulltime
Apr 2015 - Feb 2019 • 3 yrs 10 mos
As a customer service specialist, my responsibility is mainly to handle assigned customer accounts for smooth order managements and deliver excellent customer services. -Process and manage customer orders with order fulfillment process guidelines. -Responsible for multiple SAP transactions (i.e. order entry, returns, credits/debits, deliveries/shipments, invoices, incoterms, payments.) -Work with US planning to prepare delivery schedule ahead of time and keep customer informed for relevant shipping details. -Coordinate with US warehouse logistics to manage expedites, special freight handling, daily import/export deliveries/shipments. -Analyze, check and handle letters of credit and related payment terms. -Manage corrective processes for return orders and customer quality complaints in a timely manner. -Communicate widely across functions to get problem solved. -3PL/Warehouse management in Singapore and End of month inventory reconciliation and resolution if issues. -Other urgent tasks assigned by manager.
Customer Service Coordinator
Domino Co., Ltd • Fulltime
Nov 2012 - Dec 2014 • 2 yrs 1 mo
My responsibilities are always to provide best service for all customers in Domino. To liaise with other departments to meet the expectation of the customers and solve their problems as soon as possible. Monitoring supplier management for machine delivery up-to schedule from overseas plant and take efficient control to inventory.
Order Management Manager
Shanghai Jiatie Trading Company • Fulltime
Mar 2008 - Jun 2012 • 4 yrs 3 mos
As a manager in order team, main duties are to enhance customer satisfactions. Monitoring and controlling accurate contract orders processing from placement till final delivery.
