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eurbino_web

Esteban U

@eurbino_web

Webmaster

Colombia
Spaans, Engels
Sommige informatie wordt in het Engels weergegeven.
Over mij
I am a versatile professional with experience in collections, customer resolution, and software development. I have a background in Computer Software Engineering and proficiency in Java, Python, and MySQL. I specialize in advanced resolution for LLMs and debt collection management, always striving to learn and serve effectively across different branches of knowledge.... Lees meer

Skills

e
eurbino_web
Esteban U
offline • 
Gemiddelde reactietijd: 1 uur

Bekijk mijn diensten

WordPress
I will design a premium multilingual corporate landing page
VanafUS$ 150 / projectMeer informatie
Websites op maat
I will build a luxury web experience for hotels and tourism
VanafUS$ 150 / projectMeer informatie

Werkervaring

Amazon

Advanced Resolution Expert

Amazon

Sep 2023 - Sep 2025 • 2 yrs

Managed retail and grocery orders, handled account changes, and provided recipient assistance. Experienced in Concessions Abuse Prevention (CAP) and Customer Advanced Resolution (CARE). Served as Phonetool admin.

Teleperformance

Full remote customer service specialist - Team Manager

Teleperformance • Fulltime

Nov 2019 - Aug 2023 • 3 yrs 9 mos

Managed customer service, sensitive databases, and activation processes. Served as Team Manager, Trainer, and QA. Handled medical interpreting and collections for BBVA. Achieved TOP Performer status.