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Fiverr Pro
Nederlands
$
USD
Md Shahnewaz Al
@excel_with_shah
Professional Email and Chat Support for Businesses
India
Engels, Hindi
Over mij
I am Md Shahnewaz, a customer support specialist with 2+ years of real corporate experience. I provide professional email and live chat support for eCommerce and tech businesses using Salesforce and other CRM. I handle customer queries, complaints, refund requests and escalations with fast response times.
What I handle:
► Email support & ticket management
► Live chat — fast, clear responses
► Complaints, refunds & conflict resolution
Why hire me:
► Real corporate experience, not courses
► Zero missed tickets
► Available during US & UK business hours
Message me — I reply within the hour.
Skills
Md Shahnewaz Al
offline •
Gemiddelde reactietijd: 1 uur
Bekijk mijn diensten
Klantenservice
I will manage your customer support email and live chat responses daily
Portfolio
Werkervaring
Email & Chat Support Executive
realme • Fulltime
Jun 2023 - Dec 2025 • 2 yrs 6 mos
I spent 2+ years at realme India working directly with customers across email, live chat and phone support — handling everything from simple queries to complex complaints and escalations. I specialize in: Email Support & Ticket Management Live Chat — Real Time Customer Assistance Complaint & Conflict Resolution Refund & Order Issue Handling CRM Management —Salesforce During my time at realme I handled: High volume customer queues daily Angry and frustrated customers — resolved calmly Multi channel support simultaneously Every customer interaction taught me one thing — people just want to feel heard and get a fast, honest answer. That is exactly what I deliver. I continuously work on improving my communication skills and finding faster ways to resolve customer issues without back and forth.
