Exeil Claros

Customer Support and Admin Support

Self Employed • Freelance

Oct 2022 - Present • 4 yrs 1 mo

Successfully supported day-to-day customer service and administrative operations by keeping customer inquiries, records, follow-ups, and tasks organized and up to date. • Improved customer support workflow by managing chat and email inquiries professionally and ensuring customer concerns were properly addressed and followed through. • Strengthened follow-up processes by tracking pending requests, appointments, and customer concerns, helping prevent missed tasks and delayed responses. • Maintained accurate customer and administrative records, making important information easier to locate, review, and update. • Streamlined repetitive customer communication by creating organized response templates for common inquiries, improving consistency and response efficiency. • Improved document and file organization using Google Drive and Google Sheets, creating a more structured system for managing information. • Supported appointment-setting activities by organizing leads, scheduling requests, and follow-ups while maintaining clear communication. • Assisted with administrative tasks including data entry, email management, task tracking, reporting, and general business support. • Helped maintain a professional customer experience by responding with patience, empathy, and clear communication when handling questions and concerns. • Supported smoother daily operations by prioritizing tasks, meeting deadlines, and maintaining attention to detail across multiple administrative responsibilities. • Adapted quickly to different workflows, tools, and client requirements while maintaining accuracy and reliability. Customer Support • Email & Chat Support • Administrative Support • Data Entry • Appointment Setting • Follow-Up Management • Record Keeping • Google Workspace • Google Sheets • Google Drive • GoHighLevel.