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faheemiqbal887

Faheem

@faheemiqbal887

Customer Success Professional

Pakistan
Engels, Arabisch, Urdu, Punjabi
Sommige informatie wordt in het Engels weergegeven.
Over mij
With 5+ years of experience in Customer Support and Operations Management, I help businesses deliver exceptional customer experiences across chat, email, phone. I have led teams of 150+ agents and supervisors, managed KPI performance (CSAT, NPS, SLA, FCR, AHT), built reporting dashboards, handled escalations. Services I offer: • Multilingual Customer Support (Chat, Email & Phone) • Customer Success • Team Leadership & Supervision • CRM Management (Zendesk, Salesforce & more) • KPI Reporting & Analysis • Quality Assurance • Process Improvement • Virtual Assistance... Lees meer

Skills

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faheemiqbal887
Faheem
offline • 
Gemiddelde reactietijd: 1 uur

Bekijk mijn diensten

Klantsucces
I will provide trilingual arabic, english, urdu, hindi customer service and reporting
VanafUS$ 15 / projectMeer informatie
Bewerken en herschrijven
I will humanize ai content, rewrite articles
VanafUS$ 10 / projectMeer informatie

Portfolio

Werkervaring

Qatar_

Customer Success Team Lead

Qatar • Fulltime

Jun 2021 - Nov 2025 • 4 yrs 5 mos

Worked at Snoonu in Qatar as customer support team lead, managing a team of 150+ agents with high quality and satisfaction rate, got nominated for employee of the quarter multiple times