
Faishal G
Business Analyst Operational Excellence
Skills

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Werkervaring
Business Analyst
Odoo • Fulltime
Apr 2026 - Present • 6 mos
Led 7 end-to-end Odoo ERP implementations across manufacturing, textile, ISP, logistics, renewable energy, and tax consulting, covering requirements gathering, gap analysis, workflow design, deployment, and go-live. Translated business requirements into practical Odoo workflows, developed PRDs and system specifications, and coordinated with developers, clients, and commercial teams. Delivered training across 18+ modules and provided post-go-live support, achieving 86% on-time user adoption.
Shopee
Fulltime • 2 yrs 3 mos
SPX Express Process Improvement Coordinator
Sep 2025 - Mar 2026 • 6 mos
Led change management and process improvement initiatives across 1,000+ facilities nationwide, using a Centre of Excellence deployment model to ensure scalable implementation. Managed operational readiness for the Apple iPhone 17 launch, achieving 100% pickup success, while driving automation through AI agents, Gemini Gems, NotebookLM, and Power Automate. Led semi-automated sorting improvements across 500+ stations and redesigned the First Mile operating model, increasing productivity per manpower by 25% and throughput per station by 39%.
SPX Express Quality Development Coordinator
Dec 2023 - Sep 2025 • 1 yr 9 mos
Drove quality improvement, digitalisation, training, and organisational change initiatives across First Mile and Reverse Logistics operations. Developed and deployed 22 SOPs and work instructions, facilitated a semi-automated sorting pilot that reduced manpower requirements by 43% with zero process errors, and implemented digital and video-based training programs achieving up to 78% adoption across 675 facilities. Conducted monthly Learning Needs Analysis and delivered nationwide training supporting 700+ first-mile stations.