Faith Care

Customer Service Representative

Little Caesars • Fulltime

May 2025 - Mar 2026 • 10 mos

Handled high volumes of customer calls for Little Caesars Pizza company (U.S. market),resolving inquiries about orders, delivery, store locations, and promotions. Delivered friendly, efficient, and accurate service while maintaining company standards and ensuring customer satisfaction. A ssisted customers with online ordering, payment processing,refunds, and resolving complaints in a professional manner. Used Customer Relationship Management (CRM) software to log interactions, track issues, and follow up promptly for resolution. Promoted menu items, special offers, and loyalty programs to enhance sales and customer retention. Consistently exceeded upselling targets, contributing to store revenue growth. Collaborated with team members and team leaders to meet daily KPIs, including average handling time, quality assurance scores, first contact resolution, and customer satisfaction ratings. Recognized for patience, great communication, good time management, problemsolving, and building rapport with guests.