FaithD

Patient Services Support worker and administration clerk

NHS • Fulltime

Feb 2023 - Present • 3 yrs 3 mos

I currently work as a patient services support worker, where I provide both customer support and administrative assistance in a fast-paced healthcare environment. My role involves managing a high volume of patient enquiries via phone and e-mail, booking and organising appointments, maintaining accurate record, and ensuring all systems are kept up to date. I support both patients and internal teams by handling day-to-day administrative tasks efficiently and professionally. This role has strengthened my ability to multi-task, stay organised under pressure, and communicate clearly while delivering a high standard of service.