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Fasih M
@fasi_mazari
Professional IT Support Engineer
Pakistan
Engels
Over mij
Hi, I’m Fasih Mazari, an experienced IT Support and Server Management professional with 4+ years of expertise in System Administration, Microsoft 365, and Network Troubleshooting. I also specialize in SEO (On-Page & Off-Page) and Etsy Store Optimization to boost online visibility and sales. I deliver fast, reliable, and professional service with a focus on quality and client satisfaction. Let’s take your business to the next level!
Skills
Fasih M
offline •
Gemiddelde reactietijd: 1 uur
Bekijk mijn diensten
Technische ondersteuning
I will provide remote IT support and troubleshoot windows issues
Werkervaring
L2 System Engineer
Great • Fulltime
Jan 2023 - Jun 2025 • 2 yrs 5 mos
Joined Great Computer Solutions in 2023 as a System and Network Engineer, providing IT support to US-based clients and managing day-to-day technical issues across end-user systems and IT infrastructure. Key Responsibilities and Achievements Managed and resolved approximately 30–50 IT support tickets daily, troubleshooting hardware, software, networking, and user access issues. Administered Microsoft 365, including user provisioning, mailbox configuration, licensing, and multi-factor authentication (MFA). Managed Veeam Backup & Replication and performed backup verification to help ensure data protection and recovery readiness. Supported SentinelOne endpoint protection and assisted with endpoint security deployments. Delivered remote technical support using ConnectWise tools to diagnose and resolve client issues. Troubleshot printer, scanner, connectivity, and Windows-related problems. Supported IT documentation migration from IT Glue to ITBoost. Used BrightGauge dashboards to monitor IT service performance and reporting. Assisted with endpoint software deployment and configuration through Group Policy. Key Strengths Developed IT service management and ticket prioritization. Microsoft 365 administration and endpoint security. Backup management and data protection. Remote support for international clients. Troubleshooting, documentation, and customer communication.
IT Support Engineer
Allied Bank Limited • Parttime
Oct 2020 - Jul 2022 • 1 yr 9 mos
Worked in a banking environment providing technical support and troubleshooting IT-related issues to help maintain smooth daily operations. Assisted users with computer hardware and software issues, system access, and technical problems while ensuring reliable system performance and minimal downtime. Key Responsibilities: Provided technical support and troubleshooting for end-user devices. Resolved Windows, software, and hardware-related issues. Assisted users with system access and account-related problems. Supported network connectivity and general IT operations. Helped maintain system availability and minimize disruptions. Followed IT procedures and security practices in a banking environment.
