f
ferranwill

Ferran

@ferranwill

voip engineer and call center automation specialist

Portugal
Engels
Sommige informatie wordt in het Engels weergegeven.
Over mij
Hi! I'm a VoIP & Telecom Engineer specializing in call center automation. I design and deploy secure auto dialer systems (Predictive, Power, Preview) for financial institutions, collection agencies, and sales teams. My expertise includes setting up Vicidial, Goautodial, and Asterisk, plus cloud APIs like Twilio, Plivo, and AWS Connect. I focus heavily on compliance (TCPA, DNC, STIR/SHAKEN) and seamless CRM integrations (Salesforce, HubSpot, Zoho). Whether you need to boost call volume or secure your infrastructure, I deliver scalable solutions. Let's optimize your operations!... Lees meer

Skills

f
ferranwill
Ferran
offline • 

Bekijk mijn diensten

VoIP en telefonie
I will setup a complaint vicidal or twilio auto dialer call center system, goautodialer
VanafUS$ 50 / projectMeer informatie
VoIP en telefonie
I will build a custom voice broadcasting and interactive IVR system, robocall system
VanafUS$ 45 / projectMeer informatie

Werkervaring

Self_Employed

telecom system integration, secure banking and collection dialers

Self Employed • Fulltime

Feb 2023 - Present • 3 yrs 7 mos

Design, deploy, and optimize secure, enterprise-grade outbound and inbound call center infrastructures for financial institutions, collection agencies, and B2B sales teams. Specializing in cloud telephony and predictive auto dialer systems to maximize agent talk time and streamline operational workflows. Key Responsibilities & Achievements: • Formulate and deploy turnkey cloud auto dialer systems using open-source platforms (Vicidial, Goautodial, Asterisk) and cloud communication APIs (Twilio Flex, Plivo, AWS Connect). • Integrate dialer architectures seamlessly with enterprise CRMs including Salesforce, HubSpot, and Zoho to enable automated lead synchronization and data logging. • Implement critical compliance parameters including TCPA-safe workflows, DNC (Do Not Call) list filtering, and STIR/SHAKEN attestation to protect caller IDs and lower spam scores. • Maximize call deliverability by configuring Answering Machine Detection (AMD), IVR routing systems, and automated DID/Caller ID rotation. • Provide continuous technical consultancy, performance fine-tuning, and live reporting dashboards for multi-agent financial operations.