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Fiverr Pro
Nederlands
$
USD
Yesica P.
@fidnexa
Operations and Process Optimization for Small Businesses
Colombia
Spaans, Engels
Over mij
I’m the founder of Fidnexa, a process optimization and operations support brand for small service businesses. Many founders run on scattered workflows and undocumented processes that limit growth. I turn that chaos into structured, scalable systems. With an engineering mindset and executive operations experience, I design clear workflows, build documentation systems, and create operational clarity. Not generic VA work; real structure so your business can scale efficiently.
Skills
Yesica P.
offline •
Bekijk mijn diensten
Bedrijfsstrategie en innovatie
I will optimize and structure your business workflows
Werkervaring
Founder & Operations Manager | Fidnexa
Fidnexa • ZZP
Jan 2026 - Present • 4 mos
Founder of Fidnexa, a remote operations and process optimization firm supporting small service businesses. I lead operations design, client intake, workflow structuring, and project coordination. My role is to translate business needs into clear scopes, defined processes, and structured systems that improve execution and reduce operational friction. With a background in Systems Engineering, Project Management, and Lean Six Sigma (Green Belt), I focus on building scalable workflows, simplifying processes, and replacing manual chaos with organized, efficient systems.
Executive Virtual Assistant – Operations & Process Support
Res4Dev • Parttime
Feb 2025 - Nov 2025 • 9 mos
Served as central operational support for business and executive initiatives, acting as a sub–Project Manager under the CEO. Supported planning, execution, and follow-up across multiple projects, ensuring alignment between priorities, timelines, and deliverables. Optimized internal billing and operational workflows by replacing manual Excel-based processes with structured solutions using Visual Basic queries, reducing execution time and errors. Documented internal processes, supported financial workflow migrations, assisted with platform adoption for subcontractor payments, and managed coordination, billing, and contractor oversight. Led targeted contractor sourcing through Upwork, including evaluation, shortlisting, onboarding coordination, and follow-up.
Project & Change Manager
Scotia GBS Colombia • Fulltime
Jul 2024 - Jan 2025 • 6 mos
Led the implementation of a structured methodology to define, prioritize, and manage projects, improving operational efficiency and delivery success. Managed a team of two Assistant Managers, ensuring objectives, timelines, and budgets were achieved through detailed planning and cross-functional coordination. Delivered technology-driven initiatives, including improvements to the WhatsApp service channel and AI-based solutions. Identified risks, resolved operational challenges, and maintained alignment between execution and organizational goals.
