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Fiverr Pro
Nederlands
$
USD
Finn
@finn_flow
E commerce Virtual Assistant,Customer Support, Order Fulfillment,Sales Chat
Vietnam
Engels, Vietnamees
Over mij
Hi, I'm Finn – a Virtual Assistant with hands-on experience in sales, customer support, and operations. I’ve worked with e-commerce and travel services, handling everything from customer inquiries, order processing, to booking and after-sales support.
I’m detail-oriented, responsive, and focused on helping you save time while improving customer experience. Whether you need someone to manage chats, process orders, or support daily operations, I’m ready to help your business run smoothly and grow.
Skills
Finn
offline •
Gemiddelde reactietijd: 1 uur
Bekijk mijn diensten
E-commerce marketing
I will handle your customer support and orders
Werkervaring
Privafy
Freelance • 2 yrs 7 mos
Online Sales & Customer Support
Aug 2024 - Present • 1 yr 9 mos
Handled daily customer inquiries from both e-commerce platforms and Facebook page, responding to 30–50+ messages per day with clear product information, pricing, and order guidance. Supported both retail and wholesale customers throughout the buying process. Processed and managed daily orders, including confirming customer details, updating order information, and tracking status using Google Sheets. Coordinated with delivery partners to arrange shipments and ensure timely fulfillment. Monitored order progress across platforms, proactively followed up on delayed or problematic deliveries, and resolved issues such as incorrect items, failed deliveries, or customer complaints. Maintained fast response times (within minutes) to increase customer satisfaction and reduce order drop-offs. Supported smooth daily operations by organizing data, tracking performance, and ensuring all orders were handled accurately and efficiently.
Travel Sales Executive
Feb 2025 - Dec 2025 • 10 mos
Managed end-to-end travel sales and customer support. Handled inquiries, consulted clients, and converted leads into bookings. Coordinated transportation, flights, and accommodations for tours. Supported the creation of travel packages and worked with partners to ensure service quality and pricing. Provided pre-trip, during-trip, and post-trip customer care to enhance client experience and retention.
