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Customer Retentions Specialist
Virgin Media • Fulltime
Jun 2021 - Feb 2026 • 4 yrs 8 mos
Specialised in customer retention within a high-volume call centre environment, focusing on preventing churn and securing long-term loyalty. Negotiated retention offers including package upgrades and discounts to balance satisfaction with revenue protection. Consistently exceeded monthly retention targets and revenue save quotas while de-escalating high-intensity cancellation requests and maintaining detailed CRM records.